Refund policy

30-day returns. 60-day coverage for defects.

Changed your mind?
You can return your order within 30 days of delivery for a full refund of the item price.
- The item must be complete (blower, nozzles and cable) and undamaged. Lightly used is fine.
- Email us first at japanbeyond.2world@gmail.com with your order number. We will reply within 1 business day with the return address and instructions. Returns sent without contacting us first cannot be processed.
- Return shipping is paid by the customer. We recommend a tracked service.
- We issue your refund within 5 business days after the return is delivered to us.

Damaged, defective or wrong item
If your item arrives damaged, stops working within 60 days of delivery under normal use, or is not what you ordered, email us with your order number and a photo or short video of the problem. We will send a replacement or refund you in full, whichever you prefer. You do not need to send the faulty item back, and you pay nothing.

What is not covered
- Change-of-mind returns requested more than 30 days after delivery.
- Defects reported more than 60 days after delivery.
- Damage caused by misuse, drops, water, or modification.
- Items returned incomplete or damaged.
- Orders placed through any seller other than this store.

Cancellations
Email us before your order ships and we will cancel it and refund you in full.

Refunds
Refunds go to your original payment method. Depending on your bank or card issuer, they may take a further 3–10 days to appear on your statement. We do not charge restocking fees.

If your order never arrives
If your order has not arrived within 30 days of purchase, email us and we will refund you in full or send a replacement.

This store is operated by JAPAN&BEYOND, 2-16-9 Yayoicho #301, Nakano-ku, Tokyo 164-0013, Japan.